Insurance
Help with cashless treatment
Cashless assistance is available for eligible policies. Approval depends on your insurer; our help desk guides you through each step.
Cashless steps
How cashless treatment works
- 1
Contact our help desk
Share your policy and insurer details before a planned admission, or as soon as possible in an emergency.
- 2
Submit documents
We help you prepare the pre-authorisation request with your doctor's notes and ID documents.
- 3
Insurer review
Your insurer or TPA reviews the request. Approval, partial approval or rejection is their decision.
- 4
Admission and discharge
Approved amounts are settled directly. Any non-covered charges are explained and paid at discharge.
Eligibility and approval depend on your insurer and policy terms. We cannot guarantee cashless approval.
Checklist
Documents to keep ready
- Photo ID proof (Aadhaar, PAN, passport or driving licence)
- Health insurance card or policy document
- Doctor's referral or admission advice
- Previous medical reports relevant to the admission
- Employee ID, for group or corporate policies
- Any other documents requested by your insurer or TPA
TPAs and insurers
Insurers we work with
Until the list is published, please check with our help desk using your policy details.
Help desk
Talk to our Insurance Help Desk
Call +91 90471 46123 or WhatsApp us with your insurer name. Do not share medical reports over WhatsApp; our team will guide you.
Frequently asked questions
Request a Cashless Call-back
Insurance
Questions about your policy?
Our help desk can explain cashless steps and paperwork before your visit. Approval depends on your insurer.